All ECMMA events cancellations and requests for refunds must be made in writing. Requests may be e-mailed, mailed, or faxed. Telephone requests are not advisable and, while we do our best to accommodate our members, may result in your request being lost in the shuffle.
To request a refund, please contact our ECMMA Office Administrator:
Victoria Stratton
805 Mill Avenue
Snohomish, WA 98290-2238
Tel./Fax 360 568-5635
Email : adminoffice@ecmma.org
Full Refund
Minimum 30 Days Notice: To receive a full refund, ECMMA must receive postal or email requests no later than 30 days prior to the opening day of the event.
50% Refund
15 to 30 Days Notice: Refund requests received between 15 and 30 days of the start of the conference will qualify for a 50% refund (except in an emergency as defined below).
No Refund
Within 2 Weeks: Refund requests received within 2 weeks of the start of the convention will not be eligible for a refund (except in an emergency as defined below).
Emergency Cancellation
Emergencies are defined as the attendee having a serious or contagious illness, a debilitating injury incurred after registration, or a serious family emergency. In such a circumstance, the ECMMA Administrative Office must be contacted by phone or email.
ECMMA will respond to refund requests in a timely manner, and will generate approved refunds no later three (3) weeks after the convention has concluded. Please contact the ECMMA Administrative Office if resolution has not taken place within that time frame. It is our desire to be prompt in attending to special needs.
Substitution Option
Registrants may choose to send a substitute in their place in lieu of requesting a refund. Substitution may not be fulfilled by a person who is already registered for the event.
Returned Check Policy
If any checks are returned due to insufficient funds, ECMMA will charge a $25 fee. Registrants will also be required to reimburse the amount ECMMA is charged by the financial institution returning the check.